Sizing Chart
Here are answers to the questions we get asked the most to help you feel confident about booking with Ember Events Utah:
Simply request a quote through our website with the details of your event, including the letters/numbers you need, your rental location, and whether you prefer delivery or self-pickup. We’ll respond within 24–48 hours with availability and pricing. To secure your rental, we require a 50% deposit.
You can absolutely pick up your rental for free from our location in West Jordan, Utah. If you’d prefer the convenience of delivery, we offer it starting at $50, with pricing based on your event location.
Our Standard marquee rentals are 44" tall wooden letters with a beautiful warm white glow—perfect for a timeless, elegant look. The Premium marquee rentals are 40" tall metal letters with color-changing lights, music-syncing features, and adjustable brightness for a bold, dynamic display.
Not necessarily! While our letters are typically plugged into a power source, we offer power banks as an add-on for events where an outlet isn’t available—perfect for outdoor setups.
We recommend booking as early as possible, especially during peak event seasons like spring and summer. While we try to accommodate last-minute requests, booking in advance ensures your preferred letters and delivery dates are available.
Yes! For outdoor events, we offer outdoor stands as an add-on to keep your marquee letters stable and secure. Just let us know your event details, and we’ll make sure your setup is safe and stunning.
We totally get it—plans can change! While deposits are non-refundable, we’re happy to transfer your deposit to a new date as long as you give us at least 24 hours' notice and we have availability. If you cancel or reschedule with less than 24 hours’ notice, the deposit won’t be transferable.
If you’ve already paid the full amount, we’ll gladly work with you to move your rental to a new date or issue you a credit to use for a future event. We’re all about flexibility—just keep us in the loop, and we’ll do our best to accommodate your new plans!
Nope! You don’t need a separate outlet for each letter. Our marquee letters are designed to connect together, so typically just one outlet is all you need to light them up beautifully.
If your event is outdoors or in a space without access to an outlet, no worries—we’ve got you covered! We offer a cordless power bank add-on for just $40, so your marquee can shine bright anywhere, no cords required.
Don’t worry—we’ve got you covered! When you choose self-pickup, we’ll provide you with short, easy-to-follow videos that show you exactly how to set up your marquee letters. It’s quick, simple, and totally hassle-free, so you can focus on enjoying your event without any stress.
Absolutely! If you can’t make it yourself, just let us know in advance, and we’re happy to accommodate whoever will be handling the pickup and drop-off. We’ll make sure they have all the details they need to make the process smooth and easy.
We totally understand that accidents can happen. However, customers are responsible for any damaged or lost items. If a marquee letter or number needs to be replaced, the cost is $250 per item. For smaller items like cords and remotes, the replacement cost is $20 each.
We recommend handling the letters and supplies with care to avoid any unexpected costs—but if something does happen, we’ll work with you to make the process as smooth as possible.
Yes, a sedan can typically fit 5–7 marquee letters comfortably, depending on the size of your vehicle. If you’re renting more than 7 letters or adding a stand to your rental, we recommend using a truck or larger vehicle to ensure everything fits safely and securely.